AV SUPPORT & MAINTENANCE
Flexible, scalable support and maintenance services tailored to your needs.
We provide a range of support and maintenance packages that ensure your system is running smoothly and efficiently, reducing the risk of user frustration and poor user experience.
Reliable Systems. Minimal Downtime. Peace of Mind.
AV systems are no longer just ‘nice to have’ they’re mission-critical.
Whether it’s a boardroom presentation, a university lecture, or a hospital consultation, downtime costs time, money, and credibility. NuVideo’s support and maintenance services are built to keep your systems running smoothly, so you can focus on what matters.
What AV Maintenance Matters
Today’s organisations depend on AV systems for daily communication, collaboration, and content delivery. But without regular maintenance, issues like outdated firmware, faulty cables, or misconfigured settings can quickly derail productivity.
The Hidden Costs of Poor Maintenance
- Missed meetings and reduced staff productivity
- Increased IT support tickets and delays
- User frustration and poor client impressions
- Shortened equipment lifespan and higher replacement costs
The Value of Ongoing Support
Preventative care and expert support reduce the risk of failure, increase system longevity, and help you get the most out of your investment.
Our AV Support & Maintenance Services
Comprehensive Service Packages
We offer flexible, scalable support to match your technical needs and budget:
- Break/fix support – both remote and on-site
- Tailored SLAs – Bronze, Silver, Gold, or fully customised
- Helpdesk access – via phone, email, or a ticketing portal
- Support hours – choose from business hours or extended
- Engineer dispatch – next-day or same-day response
- Optional: Dedicated account manager for ongoing project coordination
Whether you need basic helpdesk coverage or a white-glove support experience, we’ll build the right package for you.
Our AV Support & Maintenance Services
Preventative Maintenance
Stay ahead of faults with scheduled, proactive system care:
- Hardware & cabling inspections
- Firmware updates and security patches
- Cleaning, calibration, and lens checks
- Test runs to detect slow-developing faults
- Health & safety compliance – especially vital in schools and healthcare environments
Prevent issues before they disrupt meetings, lectures, or events.
Remote Monitoring & Diagnostics
With live monitoring and smart diagnostics, many issues can be resolved before users ever notice them.
- Live system monitoring with automated alerts
- Remote access for troubleshooting and updates
- Usage analytics and system performance reporting
- Integration with leading platforms (Neat Pulse, Reflect, Fusion, Webex)
This approach reduces on-site visits and increases uptime across your organisation.
On-Site Support & Emergency Callouts
When remote fixes aren’t enough, our engineers are on the move:
- Repairs, upgrades, and replacements carried out on-site
- Loan equipment available to cover critical downtime
- Fast-track engineer dispatch for urgent AV outages
- Support across all major AV brands: Barco, Cisco, Neat, Poly, QSC and more
Whether you’re facing a failed projector or a frozen control panel, we respond rapidly and resolve effectively.
End-to-End Lifecycle Management
We don’t just support your systems—we help manage them from start to finish. Warranty handling and liaison with manufacturers Decommissioning and recycling of outdated equipment Migration planning for technology upgrades Inventory and asset tracking for multi-site organisations This full-circle support ensures you maximise value from every AV investment.
- Warranty handling and liaison with manufacturers
- Decommissioning and recycling of outdated equipment
- Migration planning for technology upgrades
- Inventory and asset tracking for multi-site organisations
This full-circle support ensures you maximise value from every AV investment.
What Makes Our AV Support Different?
A Proactive Approach
- We use automated alerts and data to predict issues before failure
- Scheduled SLA reviews ensure support scales with your business
Integrated IT & AV Support
- AV and IT support under one roof for faster resolutions
- Unified troubleshooting for networked AV, conferencing, and UC platforms
Security and Compliance
- GDPR-compliant processes for sensitive AV data
- ISO 9001 certified service delivery
Support for secure conferencing platforms and access control systems
Tools & Technology
Our support ecosystem is designed for visibility, transparency, and efficiency:
- Client support portal for ticket tracking, live chat, and service history
- Custom dashboards for enterprise-level visibility across multiple sites
Integration-ready with Microsoft 365, Google Workspace, Zoom, Teams, and more
Get Reliable AV Support from a Partner You Can Trust
NuVideo delivers more than just technical fixes – we provide peace of mind.
With a combination of responsive service, proactive care, and intelligent tools, we ensure your AV systems always run smoothly when it matters the most.
Get in touch today to explore a support package tailored to your organisation.
